** Please note that we send all New Zealand parcels using a track and trace courier service, therefore a signature will be required upon delivery. Overseas orders are sent via air mail without a track and trace service to make sending them as affordable as possible. International orders normally take up to three to four weeks to be delivered.
If you have received an incorrect item in your order, we would like to sort this out as quickly as we can. Once we have received the incorrect item, please allow 5-7 days to receive your correct item. International please allow 14-21 days depending on location. Please contact our office if you have any questions.
For New Zealand customers if you are in a residential area please allow 3 – 5 business days for your order to be delivered to you. For rural areas, please allow a further 2 business days. If you have any specific delivery instructions please enter these details at the time of ordering.
WHERE DO I SEND MY RETURN?
Mountain Adventure 2 Dalziel Place Woolston Christchurch 8023, New Zealand
HAS MY RETURN BEEN RECEIVED?
Please allow three business days from the date of delivery for your return to show in our system. We will send an email once it has been completed, please contact us if you have any concerns.
WHEN WILL MY RETURN BE PROCESSED?
We aim to process refunds and exchanges within three business day from date of delivery. We will send an email once it has been processed, but please allow 4 – 5 business days for the refund to show in your account.
WILL YOU REFUND MY DELIVERY CHARGE IF I CHANGE MY MIND?
We will refund you what you paid for your product but not the delivery charge, unless the order was faulty or incorrect.
All products are warranted to the original owner against defects in materials and workmanship of the product. This warranty does not cover damages caused through improper care, accidents or natural breakdown of materials over time & use.
All products should be returned to the original retailer you bought the item from for evaluation and will be replaced at our discretion.